Filing a Claim

Step 1: Fill in the claim form

The claim must be signed by your authorized representative and addressed to the General Director of Shiport LLC.

Step 2: Attach the documents

For individuals and sole proprietors:

For legal entities:

For individuals and sole proprietors

• Signed personal data processing consent
• Copy of passport (photo page and registration page)
• Power of attorney, if the claim is signed by a representative
• Forwarder's receipt
• Damage / loss report (if drawn up)
• Purchase contract, waybills, receipts, payment slips
• For goods from an online store — a screenshot of the order or a confirmation email
• If available: repair cost confirmation, independent expert report

For legal entities

• Power of attorney confirming signing authority
• Forwarder's receipt
• Damage / loss report (if drawn up)
• Consignment notes (TORG-12), CMR notes with company stamp, invoices — for shipments between legal entities
• Expense invoices (TORG-14) with company stamp — for legal entity → individual shipments
• Internal transfer notes (TORG-13, M-11 etc.) — for shipments within one legal entity
• If available: repair cost confirmation, expert report

Step 3: Send the document package

Email scanned copies of the claim and documents to: info@shiport.ru with the subject "Claim for waybill No. …"

Originals can be sent to:

• The Shiport warehouse where the cargo was dropped off / picked up
• Shiport LLC claims department: 12 Novodanilovskaya Embankment, room 63, Moscow 117105, Russia

Claim review

Claims are reviewed within 30 calendar days of receiving the complete document package.

If additional documents are required, we will contact you.